Shipping and Delivery

Shipping Carrier

We ship with FedEx, UPS, DHL, and USPS for our deliveries.

Processing Orders & Shipping

As a result of a high volume of orders, our processing and shipping may be delayed. We are also unable to fulfill any expedited shipping or pickup requests. Thank you for your patience and understanding as we work our hardest to fulfill your order as quickly as possible. We look forward to making Etekcity a part of your kitchen!

Undeliverable Packages

Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned  as an undeliverable package. In the event that this occurs, please contact us at ai025@amazingimpulse.com to make arrangements for reshipment.

Cancelled Orders

We make every attempt to process orders as quickly as possible. Therefore, you should notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting ai025@amazingimpulse.com. Make sure to include your order number when requesting an order cancellation.